Legal

Refunds, Returns and Right of Withdrawal

Last updated 2026-09-10.

This policy forms part of our terms of sale. It sets out both your statutory rights and what we will do beyond them. Nothing here reduces a right you have by law.

Your contract is with Foto & Graafika OÜ (registry code 12950563), Sõpruse pst 179-60, 13415 Tallinn, Estonia. That is the trader you are exercising these rights against, so it is named here rather than only in the terms.

1. Merchandise — 14-day right of withdrawal

If you are a consumer, you may withdraw from a merchandise order within 14 days of the day you (or someone you nominate) receive the goods. You do not need to give a reason.

Our merchandise is printed to order. We could try to treat it as "made to your specifications" and refuse withdrawal on that basis. We do not. Standard catalogue designs get the full 14-day right, even though production only starts after you order.

2. How to withdraw

The quickest way is the Request refund button on your own order. Open the order page from the link in your confirmation email, or from My Orders if you signed in with Steam when you bought it, and tell us why in the box that appears. You will get an email confirming we received the request, and another once a staff member has decided on it.

You can always email [email protected] instead, within the 14 days, with your order number and a clear statement that you are withdrawing. A sentence is enough — you are never required to use a form or the button, but you may use the model withdrawal form below if you prefer. We will confirm receipt either way.

Then send the goods back without undue delay, and within 14 days of telling us. We will state the return address in our confirmation of receipt. You pay the cost of returning the goods. You are responsible for any loss in their value caused by handling them beyond what is needed to establish their nature, characteristics and functioning — roughly, the handling you would expect in a shop.

Model withdrawal form (optional)

To Foto & Graafika OÜ, Sõpruse pst 179-60, 13415 Tallinn, Estonia — [email protected]:

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [describe the goods] — Ordered on [date] / received on [date] — Name of consumer(s) — Address of consumer(s) — Date.

3. Your refund

We refund within 14 days of the day you told us you are withdrawing. If we have not by then received the goods back, or evidence that you sent them, we may withhold the refund until whichever of those happens first — we will not delay it any longer than that. The refund covers what you paid including standard outbound delivery. If you chose a more expensive delivery option than our standard one, we refund the standard cost rather than the premium. Refunds go back by the same payment method you used, and cost you nothing.

4. Faulty, damaged or wrong items

This is separate from withdrawal and lasts far longer. If an item arrives damaged, faulty, or is not what you ordered, tell us and we will replace it or refund it in full, including return costs. As a consumer you have a legal guarantee of conformity for two years from delivery; this policy does not limit it.

A photo usually resolves these fastest, and we generally will not ask you to return a misprinted item.

5. Supporter memberships

Memberships are a digital service, sold directly by us and supplied immediately on payment.

You have a 14-day right of withdrawal on a new membership. Because supply begins at once, checkout requires you to expressly request that supply start during the withdrawal period and to acknowledge that you lose the right of withdrawal once the service has been fully performed; if you withdraw partway through, you may be charged for the proportion already supplied. You can cancel renewal at any time — that stops the next charge and does not shorten the period you have paid for.

Beyond the legal position: if a membership genuinely did not work, tell us and we will put it right rather than argue about it.

6. Donations

A donation is voluntary and buys nothing, so it is not a purchase and carries no right of withdrawal. It is non-refundable as a rule. That said, if you donated by mistake, donated twice, or someone donated using your card without permission, contact us — we will refund it. We would rather return money than keep money that was not meant for us.

7. Bans and enforcement

Being banned or sanctioned on our servers does not entitle you to a refund of merchandise already delivered, and does not itself cancel a membership. It also does not remove your statutory rights above — a faulty hoodie is still faulty regardless of your conduct in game.